Ice at the Galleria
Ice At The Galleria Offers A Variety Of Programs Including:
Extended Public Sessions
Learn-to-Skate and Learn-to-Play Hockey
Camps available all school breaks
Birthday Party Packages
Drop in Broomball
Private Ice Rentals
$18 dollars to skate even if you bring your own Ice Skates. For a family of 3 that's $54. You have to be kidding me. They say that's the holiday rate. I guess that means since it's the holidays they try to suck all the money they can out of you. The skates they rent out literally stink and appear to have never been sharpened. This place is such a rip off. The Christmas tree is nice but not worth $18 per person. GFYS.
My daughter is taking the Snow Plow 1 class. Normally Coach Erika is the one leading and she does a great job. Today, the class was 14 kids and it was split up between 3 different "assistants" according to the director. My child as well as 6 or 7 other chikdren stood aling the wall while the 3 "assistants" stood talking and trying to figure out what to do. I was standing on the upper level listening to the chaos and felt sorry for all the kids getting zero instruction. When i went to complain about the issue the director said the kids did learn. But i asked my 5 year old "did you learn skating today?" She said no....and 5 year old do not ho of back, they tell it like it us. Plus the director refused a refund for the wasted day...and even refused to make up the class!? Really? Extremely poor business sense and just plain rude. Never waste your money here at all. Ice is bad and they do not enforce any skating rules at all.
Last night a friend and I decided to go ice skating for her birthday. We stood in line for a about 20 minutes waiting to purchase our tickets. I couldn't complain since it was a Saturday evening a few weeks before Christmas. Then an employee asked that if we were paying with a credit card we step into another line. After waiting for about 10 more minutes in the new line a different employee told us the line should have never been open and get back in the other line. When we asked to get tickets without having to go back to the end since we had already spent so much time time in line, we were told he didn't have authority to do that and should go to the end. At this point we were upset by the lack professionalism and the way the situation was handled. I feel that since I complied with employees request to move lines in the first place, then they should make arrangements to accept my business even with their miscommunication with. We left after this and I will definitely take my business else where in the future. I will also encourage friends and family to do the same. There are several other places in Houston to ice skate.
It wasn't terrible, but the downside was that children were all over the place bending down to pick up shredded ice in the rink and clump it to throw at each other. I don't know how many times a kid almost skated into me, aside from that, staff was great and friendly. They should really have a discount for people who bring their own skates.
Ita great to bring kids to skate they are entertained for hours.